Have you ever seen a person get suckered into paying more than they should have for an imaginary auto repair? Well, it happened to me. I won't use the name of the place here. All I'm going to say is that I was taking my vehicle in for a standard oil change and left this particular place about $1,000 later. I had been led to believe that there was more wrong with my car than there really was. Truth be told, my car was brand new and there was nothing wrong with it. Shame on me, I guess- but shame on those people for trying (and successfully) fooling another customer.
It is not unusual for car owners to end up paying a lot of money to have repairs made on their vehicles. Cars require a lot of maintenance and if this maintenance is overlooked the resulting repairs can be an extreme drain on finances. While many expensive car charges are perfectly legitimate and expected there are a few auto mechanics that will attempt to take advantage of the fact that many consumers expect to spend a lot of money on car repairs. Each year car owners are over charged thousands of dollars for vehicle repairs. In order to avoid being taken advantage of there are a few tricks that consumers must be aware of.
Be wary of "specials" on oil changes, tune-ups, and other regular maintenance services. Many unscrupulous auto repair shops will use these advertised prices to attract new customers looking for a deal. Once the customer shows up to the shop the mechanic will try to separate the car owner from their vehicle and then later tell the car owner that there are many things wrong with the vehicle in order to charge more for repairs. Usually, when a scam is under way the auto repair shop will attempt to frighten the car owner into having the repairs done immediately by claiming that they will face dire consequences if they attempt to leave before having the repairs made. Don't fall for this trap, however. If you are inexperienced when it comes to your knowledge of vehicles, don't allow someone else to take advantage. Bring someone with you who knows a thing or two about cars, this way they catch the employee in a lie and/or give you advice. If you can't bring someone, have your phone handy and simply tell the employee that you don't feel comfortable with making a decision until you speak to someone more knowledgeable about car repairs.
Another way to spot repair fraud in the making is auto repair shops being unwilling to put estimates in writing. Most legitimate auto mechanics have no problem with providing written estimates prior to beginning the work. On the other hand, repair shops that are hoping to use fraud to get more money out of customer than necessary will only provide a verbal quote. This will allow the auto mechanic to complete any work they wish (or charge for parts and work not completed) without the customers consent. When this happens most customers have no choice but to pay for the repairs they did not want.
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2 comments:
that's why i use online services, like ecarservices.com to compare prices and ask questions.
i literally saved over 500 bucks over the last year, just on my honda.
i told my friends, and they saved, too - i think.
The advice is all the same for auto repair scam prevention. You’ll be told to find an ASE certified shop. Ask around. Check out several different repair facilities first. Are they clean and neat? Do they provide written estimates? Check with the BBB. Is it AAA certified? Some will even advise to “ask for the parts back.”
Traditional tips and suggestions merely put a band-aid over an infected, gaping sore. Strong antibiotics are required to address the root source of the problems in the repair industry. To provide repair customers with the above advice is like sending a soldier into combat dressed in a pink tutu. We have to stop scratching at the surface.
There has not been any “new” advice in decades. More importantly, no one has answered why car repair scams have reached an estimated 40 billion dollars per year. Moreover, why is there still no solution to stop car repair scams?
The first hurdle to conquer is the perception of the frequency of auto repair scams. Many folks just don’t believe that car repair fraud is all that bad. Some even argue that the vast majority of repair shops do an honest day’s work, and that a few bad apples are making the rest look like crooks.
This is an interesting argument, and raises a number of questions.
1) If it is only a few bad apples,” where are they hiding the 40 billion?
2) If most repair shops are honest, why does every state warn against car repair scams?
3) Why are auto repair shops at the top of consumer complaint lists every single year, in every state?
This is even expanding across the continents. For example, just last week Australia listed car repair scams at number 4 on their top 10 consumer complaint list.
-Dinah
chevrolet auto parts
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